Scope
This policy covers paid subscriptions on Me2Leads, published by De Bouana SARL, Luxembourg, downloadable from the Apple App Store and Google Play, or directly provided to companies under a Business contract. It complements, but does not replace, your statutory rights as a consumer in the European Union.
The free tier is the trial
Me2Leads does not run a time-boxed Premium trial. Instead, the Free plan is permanent and offers up to 10 contacts, basic OCR scanning, the Hot / Warm / Cold tagging system, and encrypted local storage. We expect you to spend as long as you need on Free before deciding to upgrade.
How to cancel
Cancellation is always possible, takes about one minute, and never requires writing to us:
Open the app
Go to Account → Subscription plan.
Downgrade to Free
Tap Switch to Free. Your renewal stops, the next billing cycle is not charged.
Keep using Premium until the end of the period
You stay on Premium until the date paid for. After that, you fall back to the Free tier — your data stays where it is.
Optional: export first
From Account → Import / Export, save a CSV or TXT copy of your contacts before downgrading. The export runs on any tier.
If you bought through Apple or Google, you can also cancel from the store's subscription panel directly. We accept either — both stop the next charge.
Subscription refunds
Premium and Business subscriptions are sold directly from the app. We do not see your card. We only receive a transaction id and a renewal flag.
The EU 14-day right of withdrawal
Under Articles L.222-7 and following of the Luxembourg Consumer Code (transposing EU Directive 2011/83/EU), consumers buying digital services in the EU have 14 days to withdraw, without giving a reason and without penalty.
How it applies to Me2Leads
- First-time Premium subscription paid on the website: you have 14 days from the day after purchase to request a full refund.
- If you ask us to start the service immediately — for instance, by activating Premium features within the 14 days — you waive the right of withdrawal once the service has been fully performed, in line with Article L.222-9. Up to that point, we refund pro-rata for the unused portion.
- Subsequent renewals are not new contracts and are not eligible for a fresh 14-day window. Cancel before renewal to avoid the charge.
- Business plan contracts signed by professionals (B2B) are not covered by the consumer withdrawal right. Refunds follow the contract — see § 06.
To exercise withdrawal, send a clear statement to contact@me2leads.com with your account email and order reference. We refund within 14 days of receiving the request, using the same payment method.
Business plan refunds
Business contracts (5.99 € / user / month for 1 year) are signed between De Bouana SARL and a company. They are governed by the order form and these standard terms:
- Monthly billing — cancel any time. The current month is non-refundable; the service stops at the end of the month.
- Annual prepayment — pro-rated refund of unused full months only when the cancellation is caused by a service-level breach attributable to us.
- Seat reduction — applied at the next billing cycle. We do not refund a seat that was active mid-month.
- Dedicated onboarding fees, when invoiced separately, are non-refundable once delivered.
- Member removal during a cycle — when an admin removes or suspends a Business member, that member's shared contacts are transferred to the org admin before the seat is freed. The freed seat does not generate a refund for the running period.
What we do not refund
- Renewals you forgot to cancel — once a billing cycle has started, the period is non-refundable. Set a reminder in Me2Leads itself, ironically, if you'd like a heads-up.
- Partial-month usage on Premium when you simply changed your mind. Cancel any time, but the current period stays paid.
- Local taxes and currency conversion fees charged by your bank or the wallet provider.
- Accounts terminated for breach of our Terms (fraud, abuse, illegal use). No refund is due in those cases.
- Third-party costs — SMS, calls, WhatsApp data — that you incur using your phone. We don't bill them and we don't refund them.
How a refund actually happens
You write to us
Send an email to contact@me2leads.com with the subject line “Refund request”, your account email, and the order reference if you have it.
We acknowledge within 2 business days
On working days. We tell you whether the request is eligible and which channel we will us to issue the refund.
We process it
Refunds from us clear within 14 days, usually on the original payment method.
You get a confirmation
By email, including the refunded amount, the transaction reference and a VAT credit note where required.
Your data after cancellation
Cancelling a subscription does not delete your account. You keep:
- All locally stored contacts, they remain on your phone in an encrypted database.
- Read access to your existing data on Free — but writes are capped at 10 contacts and cloud sync stops.
- Organization continuity — if you were a Business member, your shared contacts are transferred to the org admin so the team keeps working; your personal contacts remain only on your device.
If you want a clean exit, use Account → Delete account. We then erase your cloud copy within 30 days, and your local copy is wiped from the device on next login. See the Privacy Policy for the exact retention windows.
Disputes & your rights
If you disagree with a refund decision, you can:
- Escalate inside the team — reply to the refund email and ask for a review. A second person looks at the case within 5 working days.
- Use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
- Contact the Luxembourg consumer protection body, the Union Luxembourgeoise des Consommateurs (ULC), or the competent body in your country of residence.
- Take legal action before the courts of Luxembourg, without prejudice to mandatory protections in your country of residence.
Contact us
Refund and billing questions: